This post was originally published on the KissMetrics Marketing Blog back in 2012 when I was running my first tech startup. It gained massive attention and even to this day I keep hearing positive things about it. Today, years later, I decided to re-post it here as it’s one the most popular post I’ve ever written. Enjoy!
We often try to find new ways to increase the conversion rate of our product or landing pages; however, one thing that we might forget is the checkout process. Many think that once the visitor clicks “add to cart,” they will complete the checkout process.
In reality, the checkout process is as important as the landing page itself. If something goes wrong or if the customer finds the process too complicated, chances are he or she will leave. Continue Reading